Moving can be an exhilarating and intimidating experience. Now, be it moving down the street or across the nation, the right moving company is the key to a smooth transition.
But with so many movers out there, how do you know who to choose? The solution is in the questions you ask.
Why It’s Important to Ask Questions?
Employing a moving company without proper screening can result in surprise expenses, destroyed items, or even fraud. By asking the correct questions initially, you can more accurately gauge a company’s reliability, professionalism, and whether they’re the best match for your moving requirements.
Essential Questions to Ask Moving Companies
1. Are You Licensed and Insured?
This should be your initial filter. A licensed mover is legally compliant, and insurance covers your possessions in the event of damage or loss. If they can’t show you, move on—literally.
2. Can You Provide References?
A good moving company should have a roster of satisfied customers willing to tell their story. Get 2–3 references and follow up. This provides you with firsthand observations of how the company handles stress.
3. What Services Do You Offer?
Make sure the mover offers exactly what you need. Services can include:
- Packing and unpacking
- Temporary or long-term storage
- Disassembly and reassembly of furniture
- Specialty item handling like pianos, pool tables, or antiques
- Moving supplies like boxes and padding
Knowing this upfront prevents last-minute scrambles or add-on charges.
4. Do You Provide In-Home Estimates?
Reputable movers usually require an in-home or virtual estimate to provide a correct quote. It’s a red flag if they only want to estimate by phone without inspecting your belongings.
5. How Do You Determine Pricing?
Ask if they charge by volume, weight, time, or flat rate. But more importantly, ask which things are included and excluded. Are there additional charges for stairs, long walk, bulk items, or elevator usage? Request a written quote so there won’t be any surprise fees later.
6. What Is Your Cancellation Policy?
Life is unpredictable. If your moving date is adjusted or you need to cancel, you’ll want to know how flexible the company is. Inquire about cancellation timelines and refundability of deposits.
7. How Do You Handle Claims and Damages?
With even the best caution, accidents can still happen. Discover the process of making a damage claim and the timeline involved. An efficient and equitable process is a great indicator of a reputable moving company.
8. Do You Use Subcontractors?
Some businesses outsource work to third-party movers. This isn’t always a dealbreaker, but you should have some idea ahead of time who’s arriving at your doorstep. Ask how subcontractors are screened and also if they’re insured.
9. What Measures Do You Take to Protect My Belongings?
Ask how they’ll pack and tie down your belongings, cover your floors and walls, and if they use padding, shrink wrap, or any other materials. This is particularly important for valuable or delicate items.
10. What Happens If There’s a Delay?
Delays in moving can be frustrating, especially if you’re working within a tight timeline. It’s important to ask how the company handles unexpected hold-ups, rescheduling, and whether they offer compensation or storage in case your new home isn’t ready.
If you’re already facing this issue, here’s what to do if your moving truck is delayed to help you navigate the situation smoothly.
Additional Smart Questions
- How long have you been in business? Experience often means fewer surprises.
- What is your Better Business Bureau rating? A quick way to measure their reputation.
- Will I have a dedicated move coordinator? It’s helpful to have a single point of contact.
- Are your movers full-time employees or contractors? Full-timers are often better trained and more accountable.
How Triple 7 Movers Can Help?
Our team at Triple 7 Movers also comprehends the anxiety involved with relocation. That’s why we provide specialized assistance to clients undertaking relocations.
From temporary storage solutions to coordinating moving arrangements, our staff applies the same care and dependability you’ve come to rely upon from our services.
Your stuff is more than just stuff, it’s part of your life’s story. Hiring the right moving company safeguards that story with caring professionals. From licenses to liability, from estimates to add-ons, the questions you ask now can avoid regrets later.
